Tailored service solutions
for every need

Success Packs

 

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Reach your goal with confidence thanks to our Success Packs

Success Packs are three annual subscription packages tailored to provide continuous support for your machines throughout their lifecycle, ensuring your productivity remains secure.

You can choose the level of support that suits you, whether you need to minimize downtime, prevent machine issues, or protect against unexpected repair costs.

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Bronze

For full responsiveness

Silver

For peak performance

Gold

For guaranteed peace of mind

Choose your pack
Bronze
Silver
Gold
Included services
Speedy Access
Extended Remote Support
Certified Preventive Maintenance
Core Components Diagnosis
Discounts
Extended Warranty

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Bronze Success Pack
For full responsiveness
Get essential support with fast interventions to keep your machines running smoothly.
You get full expert guidance when you need it most through My rConnect, ensuring minimal downtime and reliable performance.
Speedy Access
Prompt support via My rConnect with up to 1 hour callback and fast-track scheduling for on-site interventions.
Extended Remote Support
Access to a team of over 50 expert remote diagnosticians, available 24/5, from Monday to Friday via My rConnect.
My rConnect is your platform for digital services, available for all GF machines.

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Silver Success Pack
For peak performance
Maintain high performance and efficiency through consistent, reliable machine upkeep.
You maximize your machine's performance and reliability throughout the year with annual maintenance and specialized diagnostics following GF standards, complemented by the timely support services of the Bronze pack.
Certified Preventive Maintenance
Detailed preventive maintenance session, following GF's standardized checklist, and includes Original Equipment Manufacturer (OEM) parts kit.
Core Components Diagnosis
Comprehensive assessment of your machine's core components to detect wear and prevent issues early.
Discounts
Preferred pricing on any additional parts and labor required outside of the annual maintenance.

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Gold Success Pack
For guaranteed peace of mind
Our complete premium, worry-free coverage to ensure your machines are future-ready.
You maintain a consistent production flow with confidence, knowing your equipment is fully covered by our most extensive offer, which includes an extended warranty, preventive services from the Silver pack, and responsive support from the Bronze pack.
Extended Warranty
Complete coverage for potential repair costs for up to 5 years on both parts and labor.

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Choose the Success Pack that suits you
Speedy Access
Fast track for support
Extended Remote Support
24/5 expert support through My rConnect
Certified Preventive Maintenance
Annual machine service performed under GF standards
Core Components Diagnosis
Annual check-up on the core machine components
Discounts
Preferred prices for parts and labor
Extended Warranty
For up to five years

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